“Sellers are buyers, and if we aren’t selling, we aren’t buying. Another "Brush Off" from CS staff as usual. Best Buy is only 10 days. I’ve often come across items where the shipping fees cost more than the goods. document.write ("'><\/scr"+"ipt>"); Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. eBay is constantly moving towards structured data, meaning they present listings in a more organized manner in order to eliminate some of the chaos and inconsistency you often see in listings due to the freedom eBay provides by allowing html. Please note that the minimum time frame for returns on eBay is 14 days. It’s easy for sellers to miss changes that could impact them since seasonal updates contain so much information. Share your expertise! Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. Top brands, low prices & free shipping on many items. Each and everyone one of us should be able to have our own return policy I have a brick and mortar store no one tells me my return policy we have our own. Find great deals on eBay for returning policy. I copied this directly from eBay's new policy. Copyright © 1999-2021 Steiner Associates, LLC. Extended Holiday Return Timeframe. '&charset='+document.charset : (document.characterSet ? 0 Replies. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. var m3_u = (location.protocol=='https:'? Start a return. In September, I ordered a four-piece set of 6-inch Pokeon plus figures. If you mark your items no returns then there are no returns. '&charset='+document.charset : (document.characterSet ? Included in this spring update are crucial changes to seller […] eBay released the Spring Seller Update on February 26, 2020 and announced changes to its User Agreement that take effect on March 27, 2020 for existing users. "For many of our products, we don't have shipping weights and dims, because different shipments may be packed uniquely based on details no one here cares about," they added. Just kidding of course -- but someone like yourself who sells high ticket … eBay’s research shows that difficulty in returning items is the most common shopping barrier for buyers. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase. Choose the return reasons when this rule will apply. It is below if you want to read it. To improve your help experience, please sign in to your account. The information came in a post by Sweetnam on an “Ask Me Anything” (AMA) board on the discussion forums on December 22, 2019. Addressing Additional Concerns from SellersSweetnam responded to a number of questions from sellers on various topics in the Ask Me Anything session, some of which we covered in the following blog posts: Sweetnam did not respond to all of the questions sellers asked; most notably, he skipped questions about eBay search; Google search visibility, and glitches. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); * The return button will be shown in your Purchase History next to the item. what is the return policy. document.write (document.charset ? [CDATA[ I used to sell a lot of hot commodity on ebay but no more. We will deduct fees, expenses, and charges, resulting from refunds, claims or … I recently sold an item that in my listing I stated that I only allow returns when an item is not as described, However a week after the buyer received the item they opened a return request for changed mind. eBay Forums; Return Policy. Changing Course on Some but Not All Seller Sticking PointsIn summary, last month’s Ask Me Anything session revealed eBay won’t change its plan to roll out Managed Payments to all sellers or reverse its Good Til Cancelled mandate (GTC). But, I talked to the ebay investigation team for a new return request on the phone and I really shocked what they told me! Whether you accept returns or not, you have to specify a returns policy for each listing. This is so typically ebay it will not surprise most With the new returns policy coming in this autumn sellers will have to offer a 14 day returns policy. By putting your guide on EcommerceBytes, you’re not only building a resource that tens of thousands of sellers use, but you can also gain exposure to your listings on. They arrived quickly and my grandson loved them so much, he took them home with him. If you think about it thousands of sellers would be in uproar if they had to relist items just to update their Returns Policy. 0 Likes. document.write ("?zoneid=4"); , , Beginning September 14, eBay will automate the returns and refunds processes for sellers actively enrolled in Managed Payments in order to "align the seller experience across the eBay platform.". They went live immediately. Too many returns since 2016 and you have to eat the cost of shipping many times the cost of the returns completely eat the cost of the merchandise. Listing Services? Find out everything you need to know about our rules for creating listings, and get advice on how to make your listings more successful. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Rate and review services within the ecommerce industry and let others know how you feel! document.write ("?zoneid=2"); Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. However, even if they don't offer returns in their listings, sellers must accept them anyway in some cases, such as when the buyer files a SNAD claim (item not as described). Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. document.write (document.charset ? If you do not agree with the new default, you can change your returns policy options to one of the new policies. Automation of returns and refunds saves sellers time, and enables them to process returns faster. It usually takes 3 to 5 business days for a PayPal refund to go through. Hi I'm trying to find out how to edit my generic message about my returns policy, the one that is given to every sale that i do, can anyone point me in the right direction on how to do it as im having a thick moment, Regards Paul Get your refund. Follow these steps to get your refund. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Fine we have no issue with that. Since many items purchased between Oct 16, 2020 and Dec 25, 2020 are gifts, all items with shorter return windows have an extended return timeframe allowing more time to return unwanted items. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Executive Jordan Sweetnam said eBay won’t be backing down in some key areas, but he did make some surprising revelations about changes to programs and policies eBay may be making in the New Year. In one post on the AMA board in December, Sweetnam acknowledged seller concerns: “”Retail standard” as a concept is right, but I think the opportunity is to recognize that “Retail Standard” is different if we’re talking about new Cell Phone cases vs Vintage Christmas Ornaments vs Plants. I added a new returns policy to all 3800 of my GTC listings with the bulk listing tool. •Starting in May 2018, we will reduce the number of returns policies. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. The seller didn't have any more, but I ordered a set from another seller to keep at my house. ... automating returns to save processing time, and new eBay Stores subscriber benefits and discounts. After repeated prompts about the new MBG policy, including the nice new (totally useless 'cause it doesn't go anywhere) banner on my summary page, I decided to add some specific details to my returns policy to avoid ambiguity. blah blah, blah. A new CEO same old forked tongue hot aired talk. Automatic returns acceptance process. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. All Questions . if (document.context) document.write ("&context=" + escape(document.context)); You can specify the returns time frame and who pays for return postage when you create your returns policy. ... 2020 Spring Seller Update. The seller also questioned eBay's method of determining the cost of the shipping label by using the weight and dimensions of the package: buyers ship back furniture in different boxes for various reasons, including cases where they assembled a piece that the seller had sent disassembled. Beginning September 14, eBay will automate the returns and refunds processes for sellers actively enrolled in Managed Payments in order to "align the seller experience across the eBay platform." var m3_r = Math.floor(Math.random()*99999999999); If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If anyone believes this garbage they need to stop drinking the kool aid. nothing will change unless it takes fleecebay more money. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). I recently bought a laptop bag which had no return ... but i recvd a defective product...how can i raise a complain now ? If you have a clear return policy, chances are that you're more successful than other sellers on eBay. document.write ('&cb=' + m3_r); It’s easy for sellers to miss changes that could impact them since seasonal updates contain so much information. But he said the retail standard when buying collectibles, one-of-a-kind comics, or a closeout/final sale “is totally different,” and “we need to recognize the same on eBay.”, Sweetnam also said he wants more interaction between eBay employees and sellers. It should be the same way here on ebay. Fees are too high and shipping fees are out of control too. If you do not agree with the new default, you can change your returns policy options to one of the new policies. In February 2020, if you don’t update your returns policies to one of the five returns policy options, we will automatically update your returns offering to a minimum of 30 days. Stay Connected '&charset='+document.characterSet : '')); When … However, Sweetnam’s responses did show eBay is considering making some major changes in certain areas such as seller policies and Promoted Listing Ads. Please Note: The Return Policy feature is being disabled from 29th April, 2013. “Many sellers are moving, or have already begun moving their inventory over to greener pastures (Poshmark, Mercari, Facebook marketplace). eBay officials say other new policies are designed specifically to benefit smaller businesses. Listing policies . Returns is an example of an area where sellers have requested greater flexibility in the policies they can offer in their listings, especially in categories such as clothing that have high rates of returns and returns-fraud, and collectibles categories where returns pose greater difficulties as well as different buyer expectations. Sellers are not gonna play along for long. I beleive 7 day returns are long enough . For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. If they think that gaming and profiting off returns is good business. Simplified Returns Streamlined return policy options, and a 30-day free returns requirement for Top Rated Plus benefits. Home eBay News How To Comply With eBay’s New Returns Policy. Shipping . 11 Posts var m3_r = Math.floor(Math.random()*99999999999); That’s the problem with ebay is the one size fit all model doesn’t work. if (!document.MAX_used) document.MAX_used = ','; In February 2020, if you don’t update your returns policies to one of the five returns policy options, we will automatically update your returns offering to a minimum of 30 days. Follow these steps to get your refund. “Outside of the online community boards, we’re looking at ways to get more face-to-face eBay staff interaction with sellers throughout the year. Unanswered Questions; Relevant; updated; created ... Use default return policy, default shipping policy. Automation of returns and refunds saves sellers time, and enables them to process returns faster, eBay said. As what would you class as sufficient use? A generous return policy can help you attract more buyers and qualify for an eBay Plus badge. They are making more on the shipping than the FVF, so if they can get you, the seller, to pay twice, all the better for eBay. document.write ("