Order says delivered but I didn’t get it. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. This shipping status means that your package did not reach AliExpress Shipment Center; as a result, Aliexpress-Cainiao could not hand it over to the carrier. ... Didnt got my parcel as I order from AliExpress. Tracking at aliexpress shows as Your parcel has been successfully delivered, but I did not get the package. I will contact USPS first thing in the morning. don't trust their tracking, its not accurate. I don`t know who are scammers, if is the shipping company or aliexpress, if many people are not getting their parcels, maybe that shipping tracking info is fake. Avoid the situation when the order is completed, but not delivered. Received package I didn’t order. Even with Covid, I have never had an AliExpress Standard Shipping package delivered late (bearing in mind base shipping times were extended due to logistical issues). Aliexpress protection is lost in this case. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact AliExpress in an easy-to-use summary, as well as a full comparison of the 2 ways to reach AliExpress, compared by speed and customer recommendations. The seller can either agree to extend the protection or decline your request. Asked by Suzie | 7/28/2020 9:18:40 AM. Generally, if the addressee does not receive the parcel, it is suggested that the addressee should contact the carrier for delivery details; or directly get back to the seller for a solution. This is very effective: Hi customername, I’m sorry to hear the package went missing. Seems to be a lot of complaint about cainiao shipping. Sometimes the parcel might be delivered to the mailbox or received by others, just check it … Currently they do not do so, even if AliExpress shipping is chosen. Once you go to a tracking page, you may see the following: In other words: Sep 27, 2019 Logistics order has been created the seller assigns a tracking number to the order the other day i was expecting plant markers, $5 worth, the picture showed them as big, but the description was actually quite small) - but here's the kicker, i got someone else's order. It shows delivered but I didn't get. Totally misleading, AliExpress customer service is non existent, they advertise buyer protection which is also misleading, I have bought from AliExpress and did not receive a full refund, I ordered seeds which the seller accepted were wrong, yet I did not receive a full refund, Its a matter of principle If I order apples I want apples not cherries. it will say it was delivered but not to who. my package (RR117255886PL) is said to be delivered butI didn't receive it. The status says delivered but the package didn't arrive ... To do this, you'll need to submit an “Item not received” request. 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